Final update: Brian from Lookout popped in to say this:
I’d like to thank everyone for this thread and keeping vigilant about our product. Unfortunately, we make mistakes sometimes but we work hard and fast to correct them. Fail fast goes the motto, as is embodied in this thread and, I’d like to believe, our response time.
We have just issued a new set of malware signatures which corrects for the false positive we previously reported. It will take a few hours for this new update to hit all phones but the propagation should be complete in less than 24 hours.
Sorry, again, for this mixup and we’re currently working on ways to ensure this doesn’t happen again.
Brian
And with that, that’s all folks; all-clear.
*
Update: See comments below for two reports of Lookout (the antivirus people) saying this was a false positive; no trojan, just an antivirus app jumping at shadows. Quote:
Our latest set of malware detection signatures went out to our users last night (August 8, 2012). Unfortunately it misidentifies the app “Google Enhanced Search” as the trojan ‘GGSearch’. If you’ve received this warning please ignore it – we will be shipping a new set of detection signatures in the next 24 hours, at the latest.
*
So I was at the university, and my phone said — well, read — that I have a trojan: a Trojan.Android.FakeGGSearch.a, calling itself “Google Search (Enhanced)”, with a long and scary list of permissions. Lookout (my virus scanner thingy) gave a description: a scary one, with the sending of costly text messages, uninstalling virus scanners, sending my personal details to China (but I have Chinese friends!), etc., etc.
That workday was over right then.
Went home, and used laptop to change my Google password and my Twitter client’s access, and checked the bank account linked to the Google account (for Android Market) for sudden disappearances of money. (There were none; phew.) Tried to uninstall the bugger a few times; it would not be uninstalled.
Hit the phone in airplane mode in the meanwhile. A mere music player doesn’t send no details anywhere. (Sony Ericsson Xperia X10 Mini Pro, by the way.)
Then went to visit my phone operator’s midtown office. They said, politely, “Fuck off, we don’t help you with what paranoid third party apps say is or isn’t malware. Neither will the phone manufacturer if you send it to them. Now bugger off.”
I buggered off, took the SIM card and the memory card out, and googled, seeing a rash of cases similar to mine popping out in Germany, in Netherlands, all over the place, all as clueless as me. Someone more bold suggested this was Lookout mis-reacting.
Watching, giving my phone baleful glares, and looking how things will develop. (It’s about two hours since I noticed this; all but one of the discussions below have come into being since; all tell Lookout detected this, at about the same time apparently.) Will add links.
*
android.stackexchange : False positive? Apparently at least one other virus scanner doesn’t replicate.
android-hilfe.de : Good discussion in German; raises the point that someone has had this app installed since April, and Lookout’s only now reacting to it (also, to old backups of it); false positive or better detection? They’re tending towards “false positive”, I think, and wondering if all affected devices have Android 2.1.
androidforums.com : Scared and clueless — and with a SE Xperia Mini, a phone that’s almost identical to mine. I wish the others affected would tell theirs; is this an accident, or something important? They say, “I just installed Avast, and scans from it find no problem. either it’s a false positive from Lookout, or really effective malware.”
kassa.vara.nl : Wondering, suggesting Lookout’s forums (Where there seems to be no hits); suggesting trying a different antivirus, and reporting difficulties installing one, which is bad.
One person there has sent a question to Lookout; hope they answer quickly.
Then there’s blog.webroot.com, whose February 29 post An Evolution of Android Malware “When stealing data isn’t enough meet…GoManag …“ (Part 2) seems to describe a bit of malware identifying as “Google Search (Enhanced)” like this problem; so a bit of malware with that identification exists; now if I only knew if this rash of reports is that or a Lookout goof.
*
I’m waiting and seeing how the web-opinion develops before hitting the big reset button. Am “encouraged” to read all the alerts have come from Lookout; though this doesn’t need to mean this is a glitch; it could be an update that went out and found something nasty in a number of places.
Pfooey.
Will update whenever I notice something new.
Update (7 hours into the thing): nothing much to report. There’s a Japanese report of the same problem over on Yahoo.co.jp; like many other reports, it has Android 2.1 and Lookout, and suspects this is a problem with Lookout. (8 hours) Given how the reports are below and on the androidforums.com thread, I’m calling this a false positive that an update of Lookout will fix; further updates will go into the comments.
August 9, 2012 at 13:41
I just faced the same issue today. Lookout detected Trojan.Android.FakeGGSearch.a, calling itself “Google Search (Enhanced)”… blah blah. I googled and hit the same websites that you listed. Not of much help. I could not even uninstall the app. Then I found someone asking to try Settings -> Location & Security -> Select Device Administrator, in order to uninstall apps that do not uninstall in the normal fashion. But I realized my phone does not have “Select Device Administrator” in the Location & Security menu !!
So even I’m waiting for a solution on this.
M
August 9, 2012 at 14:18
Same problem here, M.
August 9, 2012 at 14:25
Just got the same notification on my android. Scary! I cannot uninstall. Don’t know what to do. I did not install it on my phone. So how did it get there? I hate to erase phone of all data. Hope someone come up with a solution.
August 9, 2012 at 14:29
Yeah, I’m in the same boat as you fellas. I just received the notice from Lookout last night about the potential trojan within Google Search (Enhanced) app. I ended up deleting only the “Data” of the app, and not the app itself, as I also cannot remove the potential malware too. I have not rooted my phone, but I presume that if necessary that should give me full power to remove any app or system file I want, even if I accidentally delete the wrong thing!
August 9, 2012 at 14:29
I had the same message just come up when I put my fone onto charge
August 9, 2012 at 14:40
Its crazy how everyone is having the same issue. I have the same issue as well and its coming from Lookout virus scanner too. I want it off if its bad but I dont know how to do it.
August 9, 2012 at 14:41
me too. google or lookout need to provide some answers
August 9, 2012 at 14:56
I suggest that you go to the Lookout web site and submit a request to their Support team. I woke to this nightmare this morning too.
August 9, 2012 at 15:37
I had the same problem this morning. Lookout gave me the option of uninstalling it but I am not even sure if it worked. Since so many of us have experienced this problem at approximately the same time I think it’s relatively safe to assume it’s a false positive; a glitch on the part of Lookout.
August 9, 2012 at 15:40
What the hell? I thought I was the only one who had this virus. Lookout does nothing, so I uninstalled it and got Avast’s mobile anti-virus. It can’t even detect it! You would think one of the best anti-viruses would detect a simple mobile virus. I think I have to reinstall Lookout.
August 9, 2012 at 15:57
Has anyone heard anything from either Lookout or Google yet? I already had a Lookout scan last night but got the notification of the malware this morning.
August 9, 2012 at 16:18
Is everyone using lookout?
August 9, 2012 at 16:23
I just installed lookout today and got the same notification about the Google Search (enhanced) trojan virus. Going to add my voice to the lookout website to try to get them to respond as to whether it is a legit threat.
August 9, 2012 at 16:26
So I uninstalled and reinstalled Lookout. It apparently can’t find the virus. So either the virus is buried into my phone and Lookout can’t find it, or Lookout has been updated. I’m figuring it’s the former. Now I’m getting a little paranoid.
August 9, 2012 at 16:30
here in the US, same thing happened to me this AM. Could not uninstall. Trying AVG for mobile, and uninstalled Lookout in case the two should interfere with each other. Lookout has got great reviews except for their support staff, so not expecting much help there…
August 9, 2012 at 16:38
i have the same issue, I thought it was something isolated but apparently, it seems to be more a glitch with Lookout if all of us have the same issue. I am going to try to contact lookout and just go from there.
August 9, 2012 at 16:45
Had the same problem. I updated Lookout and its fixed now. Just a Lookout issue
August 9, 2012 at 16:49
Just adding my voice to the herd now, but had the same issue here in Ireland, just popped up today. Again, with Lookout. Glad to hear I’m not alone. Awaiting answers…
August 9, 2012 at 16:50
Hmm. There’s an option on the Lookout settings where you can click “Safe Browsing” to “stay safe from phishing and malware” but when you click it it tells you you have to UPGRADE TO PREMIUM to use Safe Browsing. Dare I suggest this is an intentional false alarm…?
August 9, 2012 at 16:53
I also was told by Lookout that Google Search (enhanced) was malware. I installed Norton Mobile Security Lite for free from CNet and ran scans and it found nothing.
I’ve emailed Google and Lookout and am waiting for a reply.
I put my phone on Flight mode to disconnect all wireless and internet connections.
August 9, 2012 at 16:57
Hi. I came across this site in search of my sister having the same issue. It is my personal belief that this is a false positive. She as well uses lookout antivirus and the android 2.1 operating system. As to why you cannot uninstall this Google search (enhanced), it is an old update and the application itself is stock app that comes with the manufactured phones. My own suggestion is if your lookout hasn’t been updated recently try that. ReclusiveOne has stated they have updated their lookout and the problem was no longer showing as a threat. Sum to this I really do believe this to be a false positive.
August 9, 2012 at 17:02
Furthermore I’d like to state she hasn’t installed any updates to this app since she’s had the phone. As she told me, ‘I already have Google search. Why would I want another one?’ I hope this brings some of you comfort and that lookout and Google resolves this flag
August 9, 2012 at 17:10
Just adding my voice to the rest of yours. Same problem as the rest of you. All of us have Lookout, but I’m wondering if all of us have Sony Xperia too? ( I do). So far it seems that was the only phone mentioned. Any case opened a request with Lookout too. Maybe if we all do, they’ll respond faster?
August 9, 2012 at 17:11
I am using HTC.
August 9, 2012 at 17:15
I got the same problem starting last night. I am confused and annoyed. Hopefully this all gets sorted…
August 9, 2012 at 17:15
My sister was uses huawei ascend
August 9, 2012 at 17:16
She uses huawei ascend*
August 9, 2012 at 17:17
Had to comment…..same issue. just contacted Lookout!
August 9, 2012 at 17:18
i uninstalled Lookout and reinstalled it, running the application as we speak and everything seems to be running ok so let me see what happens when it finishes scanning for that goggle thing again….
August 9, 2012 at 17:20
Got the malware notification as well. Samsung Galaxy S
August 9, 2012 at 17:22
Same issue, but updating lookout didn’t seem to fix it for me. Ugh. I may just uninstall lookout.
A month and a half until I get a the new iphone and say goodbye to droid forever. Cannot wait.
August 9, 2012 at 17:27
I just got the notification on my phone as well. I’m using a rooted Xperia X8 and Lookout. Fingers crossed Lookout has just made a mistake.
August 9, 2012 at 17:27
Be careful Ugh, my brother works for NSA, he told me that iphones are being targeted a lot right now. Meaning, NSA works with all applications however, apple was the only one that decided not to do any business with NSA so, hackers have being targeting iphones a lot. Just recently, 1000s of at&t iphones were involved in a security breach. He said that Samsung Galaxy the new one was the most secured phone out there right now….just an observation my friend….
August 9, 2012 at 17:29
Hi I’m from India and I am facing the same problem. I was wondering if you’ve found any solution ? I’ve gone through all the links you’ve provided in your post and they’ve been a little useful. Thank you.
August 9, 2012 at 17:33
ok, i uninstalled it, reinstalled lookout and ran the application, i just got No malware or spyware found…. so i am not sure if i am good now or not…seems to be a glitch but seems to be ok now…not sure… you guys can try uninstalling it if you want…and let us know what you got…
August 9, 2012 at 17:53
Wouldn’t it be nice if Lookout or Google would make a public statement about whether this is a real threat or not? I got the alert on my HTC Hero this morning.
August 9, 2012 at 17:56
Same here….looking for a solution. Don’t like it on my phone.
August 9, 2012 at 18:07
Same here, just got it this morning.
August 9, 2012 at 18:08
Thanks for all the comments, everybody. I think that, based on that (a) several people have reported that updating/removing and re-installing Lookout makes the alert go away and not come back, and (b) other antivirus programs don’t find a problem, that this is probably a false positive, a problem with Lookout and not a real trojan.
Or it’s a real monster and Lookout is the only watchman awake; but that way lies paranoia.
I think I’ll keep watch over this for the rest of the evening (it’s 7 pm in Finland right now), and give a final update after midnight (in five hours’ time). And since I’m paranoid, I’m not turning my phone back on before that; I hope someone can get a comment from Lookout before that.
I got to google a bit; is it true, and is it significant, that every phone affected has Android 2.1 (possibly update 1), and no other versions show this problem?
August 9, 2012 at 18:14
Same problem in France. Let’s hope !
August 9, 2012 at 18:15
I just re-installed Lookout and now it says “no malware found”. Not sure what to make of all this.
August 9, 2012 at 18:15
I got the same warning this morning. I have updated my Lookout and am currently scanning the phone again. I think after it is done, I, too, will turn it off and wait for word from Lookout and/or Google.
August 9, 2012 at 18:17
I agree with you, Eris. Look like it is a false positive. But I will wait until I get more confirmations.
I am using htc with Android 2.1 update 1.
August 9, 2012 at 18:24
Phones mentioned, and their Android versions:
Android 2.1 has about 4.2% of the market share of Android phones, because it’s Old. (In the world of phones, anything older than six months tends to be… but Old ain’t Bad.) Three of the phones listed above are, by my hasty research, phones released with 1.x Android and then later updated to 2.1, and to nothing after that. The fourth came with 2.1, and could be updated.
I don’t know whether this means anything; but I’m willing to bet it does.
Since I’m utterly nontechnical, I can easily imagine the good folks of Lookout didn’t fully investigate the behavior of their next-to-newest update on some old phones… and boom! But, happily, according to several commenters, there has been an update, since a re-installed/updated Lookout doesn’t find a problem.
Look and see.
August 9, 2012 at 18:24
I’m also using Android 2.1 update 1, on Xperia X10.
August 9, 2012 at 18:27
Same problem spain, experia mini with android 2.1 and lookout anti virus. Checked on a couple of tablets, arnova with 2.1, cannot find an app called google search and a htc honeycomber flyer which has google search 1.3 a nd both seem fine. It’s got to be a false positive, but where the heck has it come from?
August 9, 2012 at 18:37
OK, so I got the same alert from lookout today which up to this morning has been excellent. First I was horrified, then scared then angry within the space of a few minutes. (Somehow Trojans, malware and viruses I only read about.. the sort of thing you just think only happen to other people)! Anyway, I turned off all internet connections, dashed to the nearest computer in search of any info on the said “google search (Enhanced)”..found some article on viruses/malware that seem to be like something out of a Nasa engineering blog! Then I stumbled on this post and realised, I’m not alone… phew! I can’t run other anti-virus for compatibility reasons obviously but having read the posts I tend to lean towards the “Lookout glitch” version. I have done a straight update on Lookout(without uninstal), signs are good, currently running full scan. I will recommended any bank accounts/info linked to google account to be checked. Will drop a post when scan is complete on outcome..
J
Btw I’m using Htc hero
August 9, 2012 at 18:45
Joseph: Well, speaking of things that happen to other people, I had read the story of the Mat Honan big-problems case just yesterday, so I was a little bit panicky when the alert popped up.
August 9, 2012 at 18:45
I contacted Lookout about this issue six hours ago. I’ve not had anything back from them other than an email to tell me they’d received my message.
I also ran a scan using a different AV, and there were no problems.
It’s almost certainly a false positive from Lookout.
August 9, 2012 at 18:51
Seems like lookout has corrected their mistake.
http://androidforums.com/android-lounge/597849-cannot-get-rid-malware-trojan.html
August 9, 2012 at 18:55
Okay so when I updated Lookout and ran a new scan, it isn’t finding anything. It says everything is good… Still not sure, though…
And I do have an old (ancient!) HTC Hero.
August 9, 2012 at 19:04
As per Rita, updated and rescanned, xperia now seems fine,Thanks Eris for the blog and other contributors for the comfort provided.
August 9, 2012 at 19:05
Me too – - just got the Lookout notification at about 10am Pacific time in the U.S. Lookout can’t uninstall the app and when I go to “manage apps” there is no option to uninstall manually.
August 9, 2012 at 19:05
Im in California, HTC Hero. Not able to uninstall but, I have “clear data” and “clear cache”, you can do that from “settings” , “applications” “manage applications” “google search (Enhanced)”
August 9, 2012 at 19:07
Thanks for this blog ! And, I think, in which country universities are opened in August, Eris ?
August 9, 2012 at 19:11
Same problem here
Poland
August 9, 2012 at 19:15
Anne-Cécile B.: Nah, this has been stress relief for me, too. Thanks for all the comments, all; multiple data points make life much easier. (And universities are open all year round, though nothing much happens this month or the previous. This is perfect for a graduate student that wants to do math before the mewling of undergraduates and the tromping of professorial feet distract him overmuch.)
August 9, 2012 at 19:19
Same problem. It happend today with lookout on Xperia X10 mini. Is it just lookout issue or is malware? Can I re-instal lookout or shoul´d I wait ?
BTW. It looks like wordwide issue, I am from Czech republic.
August 9, 2012 at 19:20
Thanks Hugo.
August 9, 2012 at 19:30
@Joe – false positive or really that’s what Google is doing with our phones? Anyway, going to do the Lookout update, hope it sticks.
Google only knows if it will work.
August 9, 2012 at 19:52
I updated my lookout and it reports exactly the same malware. This is disturbing. I am a Samsung 2.1.
August 9, 2012 at 19:53
Also got the Lookout warning today in the morning (I’m located in Mexico City, my phone is also an Xperia X10 mini Pro running Android 2.1). I will do the Lookout update and see what happens.
August 9, 2012 at 19:54
Message from Lookout :
Our latest set of malware detection signatures went out to our users last night (August 8, 2012). Unfortunately it misidentifies the app “Google Enhanced Search” as the trojan ‘GGSearch’. If you’ve received this warning please ignore it – we will be shipping a new set of detection signatures in the next 24 hours, at the latest.
August 9, 2012 at 19:56
The other thing that occurred to me… the fact that this happened to all of us on the same date does not mean it has to be a Lookout problem. Often malware has a ‘trigger date’. If this is a legitimate alert, the malware may have been installed and inactive on our phones for months.
August 9, 2012 at 19:56
I got this same flagged “Trojan” app from Lookout at about 2am CST on 09 August 2012. I’m located in Austin, Tx and am using an HTC Hero with android 2.1 — am not able to uninstall the app. I have not tried updating Lookout. I have the stock OS, and other than internet browsing and installing a few “trusted” applications from big name developers I have not manually downloaded anything suspicious that I am aware of (twitter, facebook,reddit, draw something, astro, official city bus stop info, slashdot, and fantasy baseball from espn app). I also have updated anything on this phone for about 3 months. Hoping this is just a Lookout malfunction, but wanted to give another data point to the discussion.
August 9, 2012 at 20:06
I just got this message from Lookout:
Brian, Aug 09 10:44 am (PDT):
Our latest set of malware detection signatures went out to our users last night (August 8, 2012). Unfortunately it misidentifies the app “Google Enhanced Search” as the trojan ‘GGSearch’. If you’ve received this warning please ignore it – we will be shipping a new set of detection signatures in the next 24 hours, at the latest.
August 9, 2012 at 20:09
Just received this from Lookout support:
“I’m sorry for the confusion. Our latest set of malware detection signatures went out to our users last night (August 8, 2012). Unfortunately it misidentifies the app “Google Enhanced Search” as the trojan ‘G.G.Search’. If you’ve received this warning please ignore it – we will be shipping a new set of detection signatures in the next 24 hours, at the latest.”
August 9, 2012 at 20:10
Luke, Mike: Great! Thanks for the info; I’m going to go and restart my phone now.
August 9, 2012 at 20:11
Root your phones (Google or YouTube how to do this for your specific phone) and install Titanium Backup Free. From there you can uninstall anything.. including bloatware.
August 9, 2012 at 20:12
Same problem in Spain. Samsung Galaxy i5000 Android 2.1. Ran AVG antivirus and got nothing.
Will contact Lookout and hope its nothing.
August 9, 2012 at 20:26
I received the same message as Mike from Lookout:
Our latest set of malware detection signatures went out to our users last night (August 8, 2012). Unfortunately it misidentifies the app “Google Enhanced Search” as the trojan ‘GGSearch’. If you’ve received this warning please ignore it – we will be shipping a new set of detection signatures in the next 24 hours, at the latest. So everyone it was a mistake & it should b e fixed tonight.
August 9, 2012 at 20:28
I have the same problem, have lookout and samsung galaxy 2.1.
August 9, 2012 at 20:36
Yup; updated Lookout and the problem went away. Our long international nightmare is over, etc. etc.
August 9, 2012 at 20:42
I have Lookout & the same issues as of first thing this morning. I’ll try to uninstall & install but I find it weird that so many people that already had Google on their phone magically got another one.
August 9, 2012 at 20:56
Just updated Lookout, ran a new scan, and the problem is gone. (SE Xperia X10 mini Pro, running Android 2.1 update 1, Mexico City). Thanks to everyone for the useful comments.
August 9, 2012 at 21:30
I’m sorry for the confusion. Our latest set of malware detection signatures went out to our users last night (August 8, 2012). Unfortunately it misidentifies the app “Google Enhanced Search” as the trojan ‘GGSearch’. If you’ve received this warning please ignore it – we will be shipping a new set of detection signatures in the next 24 hours, at the latest.
Thanks for using Lookout!
Ryan Martis,
The Lookout Team
August 9, 2012 at 21:41
Thanks to everyone that contributed. Got the same message as Mike and others from Lookout and I can now confidently confirm that it was all a “mix up” and this global scare has now been fixed.
J
London
August 9, 2012 at 21:49
Have a great day/evening everyone, it was nice talking to all of you!
August 9, 2012 at 22:26
I’d like to thank everyone for this thread and keeping vigilant about our product. Unfortunately, we make mistakes sometimes but we work hard and fast to correct them. Fail fast goes the motto, as is embodied in this thread and, I’d like to believe, our response time.
We have just issued a new set of malware signatures which corrects for the false positive we previously reported. It will take a few hours for this new update to hit all phones but the propagation should be complete in less than 24 hours.
Sorry, again, for this mixup and we’re currently working on ways to ensure this doesn’t happen again.
Brian
August 9, 2012 at 22:41
Brian: No worries; glad this all was sorted out so quickly.
Thanks to everyone who commented!
August 10, 2012 at 0:16
Hi guys, thank you for help. I am glad, the problem was just a fake. Good night to all.
August 10, 2012 at 2:30
Updated Lookout, warning is gone. HTC EVO
August 10, 2012 at 3:24
hi….i dont have the premium version and am so frustrated that i cannot uninstall the malware. any ideas? im still waiting for a response from lookout.
August 10, 2012 at 3:25
actually the malware notice
August 10, 2012 at 3:50
Ive read the notice from Brian but am wondering will the update automatically removeuninstall the google search enhanced that was initially in question???
August 10, 2012 at 3:53
@Dianna – Please force a connection to our servers via the Lookout app on your phone by going into the settings of the app and changing the the scheduled time of your security scans or backup to a different hour. That will cause the phone to update our servers with the new time and will pull down the new malware signatures and should get rid of the malware notice.
Please email me at support@mylookout.com if that doesn’t solve the problem for you.
Brian
August 10, 2012 at 3:58
@Dianna – the update will not uninstall the GGSearch app, it will just properly not notify that it is malicious.
August 10, 2012 at 4:16
Hi Brian…Thanks for the info; however I just took the phone off of charge and when I restarted it, it appears that all is good. Thanks much for your help. Rest well…cant imagine how stressful this has been for you~ All the Best!
August 10, 2012 at 4:41
Opened ticket to Lookout and got reply from them. Google search ( enhanced ) Trojan detection is a ” FALSE” POSITIVE.
August 10, 2012 at 5:33
This evening’s responses very comforting that others had same problem as me. I first noted this trojan alert last evening & freaked like everyone else. Deleted data/cleared cache, couldn’t remove Google search. VERY dissappointing that it was so hard to find answers last night. Also the thread on here was rather daunting, as it was if u didn’t have an answer, then don’t post! Tone seems to have changed now, & I appreciate hearing everyone’s experiences. I have an HTC Aria 2.1. Came home from work, today re-scanned with Lookout & no more trojan/glitch. Disagree with MOA in that I think there should have been notice from Lookout & headline on GOOGLE should have been LONG before this. Also, this points out how scary these aps are with their lengthy lists of how they can use your information. Ready to get rid of GOOGLE/HTC/LOOKOUT and go to another “smartphone”.
(Thank you MOA for having this discussion available)
August 10, 2012 at 9:00
Eris : How lucky you are ! In France, universities are closed in July and August. Being a PhD student in law, I’d prefer it was open !
Thank you again. Without your blog, we’d all be even more afraid. And good luck in your studies !
January 10, 2013 at 2:22
It’s saying. I still. Have malware virus still locked out facebook
January 10, 2013 at 3:19
@Monica – please send an email to support@lookout.com and we’ll work to get you taken care of. Brian.
February 9, 2013 at 0:36
artikelnya sangat informatif sekali..terimaksih banyak